Cricks App Terms & Conditions — Know Your Rights and Responsibilities

1Introduction & Eligibility

These Terms & Conditions apply to the use of Cricks App and all its services. Cricks App is an online gaming platform providing entertainment gaming services to users in Bangladesh.

By using Cricks App, you are voluntarily agreeing to these terms. If you do not agree with any part of these terms, please refrain from using Cricks App. These terms should be read together with our Privacy Policy and Responsible Gaming Policy.

2Account Registration & Usage

To open an account on Cricks App, you must provide accurate and complete information. Each individual may hold only one account. If a person creates multiple accounts, both accounts may be permanently closed.

You are solely responsible for the security of your account. Do not share your password with anyone. If you believe your account is being accessed without authorization, notify our support team immediately.

• During registration, you must provide your correct name, mobile number, and date of birth.
• Providing false information may result in account termination at any time.
• Transferring or selling your account is strictly prohibited.
• Operating an account on behalf of or for another person is not permitted.
• If required, Cricks App may request documents to verify your identity.

3Age Verification & Eligibility

Cricks App strictly ensures that no underage individual can create an account or engage in gaming on the platform. Anyone under 18 years of age will not be permitted to register.

If it is later found that a member was under 18 at the time of registration, the account will be immediately closed and all deposited funds may be forfeited. Cricks App reserves the right to request proof of age at any time.

4Deposit, Withdrawal & Payment Policy

Cricks App currently supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are secure and encrypted.

• Minimum deposit amounts vary by game and offer.
• Withdrawal requests are typically processed within 10–30 minutes.
• Account verification must be completed before a withdrawal can be made.
• The mobile number used for deposits and withdrawals must be registered in your own name.
• Using another person's mobile banking to make transactions may result in account suspension.
• Cricks App may place a hold on withdrawals to review suspicious transactions.

Cricks App is not liable for any delays caused by technical issues on the part of Cricks App or its payment partners; however, we always strive to resolve such issues as quickly as possible.

5Bonus & Promotion Terms

Cricks App offers a variety of bonuses and promotions. Each offer carries its own terms and conditions, which are outlined in the respective offer details.

• Wagering Requirement: A minimum wagering requirement must be met before bonus funds can be withdrawn.
• Validity: Each bonus has a specific expiry date and will be cancelled once it expires.
• Single Use: Each bonus offer can be claimed only once per account.
• Misuse: Abuse of the bonus system may result in account termination.
• Right to Make Changes: Cricks App reserves the right to modify or cancel any bonus offer at any time.

6Gaming Rules & Fair Play

All games on Cricks App use internationally certified RNG (Random Number Generator) technology, meaning every game outcome is completely fair and not predetermined.

If a game on Cricks App is interrupted due to a technical error or network issue on our end, the bet amount will be refunded. However, Cricks App is not responsible for interruptions caused by issues on your own internet connection.

• Each game has a maximum and minimum bet limit.
• Bet amounts cannot be changed once a game is in progress.
• Exploiting any technical advantage to play games is strictly prohibited.
• Cricks App monitors suspicious gaming patterns.

7Security & Data Protection

Cricks App uses industry-leading technology to protect your personal information. 256-bit SSL encryption ensures your data remains secure at all times.

Your information will never be sold or shared with third parties — except where required by law. To learn more, visit our Privacy Policy Please read.

8Responsible Gaming Policy

Cricks App believes gaming should be a source of entertainment. We want our members to enjoy gaming in a healthy and responsible way.

• Deposit limits can be set at any time.
• Temporary or permanent self-exclusion options are available.
• Gaming time reminders can be kept active.
• Expert advice is available if you are experiencing difficulties.

To learn more about responsible gaming, visit our Responsible Play View the page.

9Prohibited Activities

The following activities are strictly prohibited on Cricks App. Violations may result in account termination and forfeiture of funds.

• Playing games using automated software, bots, or scripts.
• Money laundering or any illegal financial activity.
• Abusing bonuses by creating multiple accounts.
• Attempting to hack or gain unauthorized access to the gaming system.
• Fraudulent or deceptive conduct toward other members.
• Unauthorized use of the Cricks App name or logo.
• Operating an account under a false identity.

10Account Suspension & Closure Policy

Cricks App reserves the right to suspend or close any account without prior notice under the following circumstances.

• In case of violation of the terms and conditions.
• In case of suspected fraudulent activity.
• At the direction of legal or regulatory authorities.
• For security-related reasons.

Members may request account closure at any time. Any remaining balance (subject to applicable conditions) will be refunded after the account is closed.

11Terms & Conditions – Changes and Updates

Cricks App reserves the right to modify these Terms & Conditions at any time. In the event of significant changes, we will notify you via email or in-app notification.

Continued use of Cricks App after any changes means you have accepted the updated terms. Please check this page regularly.

12Contact & Complaints

If you have any questions or complaints regarding the Cricks App Terms & Conditions, please get in touch with us. Our support team is always ready to help.

Contact us via: Live Chat (24/7) or Email — [email protected]

After a complaint is submitted, we will provide an initial response within 48 hours. Complex matters may take up to 7 business days to resolve.