Privacy Policy

Cricks App Privacy Policy — How safe is your information with us?

We are fully transparent about how your personal information is collected, stored, and used on Cricks App. Read this policy to understand just how secure your data is.

Last Updated: January 2026
SSL Encryption
No Sale of Information
Secure Servers
No Third Parties

Our Commitment: Cricks App takes your personal information extremely seriously. We never sell or share your data with any third party without your consent. Read this Privacy Policy to understand exactly what information we collect and why.

1Introduction & Applicability

This Privacy Policy applies to all Cricks App services — including the website, mobile app, and any other digital channel through which Cricks App is accessed.

By using Cricks App, you confirm that you have read this Privacy Policy and agree to the data collection and usage practices described herein. If you do not agree with this policy, we recommend refraining from using Cricks App.

We may update this policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and you will be notified of any significant changes.

2What information do we collect?

Cricks App collects only the information needed to provide you with the best possible service. We do not collect unnecessary data.

Type of Information What Is Collected Collection Methods
Identity Information Name, date of birth, national ID number Registration Form
Contact Information Mobile number, email address Registration & Verification
Financial Information Mobile banking number, transaction history Deposit/Withdrawal
Device Information IP address, device model, operating system Automatically
Gaming Information Game history, bet amounts, wins/losses While Using the Platform

We never store your password or full payment card number.

3How Is Collected Information Used?

Cricks App uses your information only for specific, defined purposes. It will never be used for anything else without your consent.

  • Account Management: For registration verification, login security, and identity confirmation.
  • Payment Processing: To process deposits and withdrawals.
  • Customer Support: To resolve your queries and complaints.
  • Security Assurance: To prevent fraud and protect your account.
  • Personalized Experience: To suggest games and offers tailored to your preferences.
  • Legal Obligations: For maintaining records required by regulatory authorities.
  • Platform Development: Analyzed to improve the overall user experience.

Cricks App never uses your information for spamming, irrelevant advertising, or third-party marketing.

4Information Sharing & Disclosure Policy

Cricks App is strictly committed to never selling your personal information. Only the minimum necessary data may be shared in the limited circumstances outlined below:

  • Payment Partners: Only the necessary financial information is shared with bKash, Nagad, and similar services solely to process transactions.
  • Legal Requirements: Upon a valid court order or lawful request from a government authority.
  • Security Investigation: With relevant authorities to prevent fraud or unlawful activity.
  • Technology Service Providers: With organizations that support platform operations, under strict confidentiality agreements.

Cricks App does not share your information for any reason beyond those stated above. All our third-party partners are contractually required to comply with our privacy standards.

5Cookies & Tracking Technologies

Cricks App uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.

  • Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
  • Functional Cookies: To remember your preferences, such as language and display settings.
  • Analytics Cookies: To understand which sections of the platform are used most.

You can manage or disable cookies through your browser settings; however, doing so may limit certain features of cricks app.

6Technical Measures for Data Protection

Cricks App protects your information using internationally recognized security technology. Our security systems are regularly audited and updated.

  • 256-bit SSL Encryption: All data transfers across the website and app are encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for account login.
  • Secure Data Centers: Your data is stored on servers operated in accordance with international security standards.
  • Regular Security Audits: Regular security audits conducted by third-party experts.
  • Automated Threat Detection: A system that automatically detects unusual activity.

If you believe your account security has been compromised, notify our support team immediately and change your password.

7Data Retention Duration

Cricks App does not retain your information beyond what is necessary. Retention periods vary depending on the type of data.

  • Account Information: For the duration of the active account and up to 5 years after closure for legal compliance purposes.
  • Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
  • Gaming History: For the duration of the active account and 3 years after closure.
  • Support Contact: Up to 1 year after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymized.

8Your Data Rights

As a Cricks App member, you have important rights regarding your own information. Contact us at any time to exercise these rights.

Right to Access Information

You may request to view the information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data, provided there are no legal obligations requiring its retention.

Right to Data Portability

You may request a copy of the data we hold about you.

Right to Object to Processing

You may object to the use of your information for specific purposes.

Right to Restriction

You may request that we limit the use of your information in matters under investigation.

9Protection of Children's Privacy

Cricks App strictly does not collect or store information from anyone under the age of 18. Our platform is for adults only.

If we have reason to believe that a minor has created an account, that account and all associated data will be deleted immediately. If a parent or guardian believes their child is using cricks app, please contact us.

10Policy Changes & Updates

Cricks App may update this Privacy Policy from time to time. Changes may occur to improve service quality, adopt new technologies, or comply with legal requirements.

For significant changes, we will notify you via app notification or email. Continued use of Cricks App after any changes constitutes your acceptance of the updated policy.

11Contact & Information Requests

Contact us for any questions, concerns, or requests to exercise your rights regarding your personal information.

Contact our Data Protection Team: [email protected]

We will respond to your request within 7 business days. Complex matters may take up to 30 days, but you will be kept updated in the meantime.

Our Commitment to Data Protection

How Cricks App Protects Your Privacy

Protecting your information at every step is our top priority

Highest-Grade Encryption

Cricks App uses bank-grade 256-bit SSL encryption. Every piece of your data and every transaction is handled through fully encrypted channels.

No Sale of Information

Cricks App never sells your personal information. No data is passed to third-party advertisers or marketing companies.

Secure Data Centers

Your information is stored on servers that comply with international security standards, with 24-hour monitoring and protection guaranteed.

Identity Verification System

Cricks App employs a robust verification process for account access. Multiple layers of security are in place to prevent unauthorized entry.

Limited Retention Period

Cricks App retains data only for as long as necessary. Once the retention period expires, your information is securely deleted or anonymized.

Regular Security Audits

Our dedicated team regularly audits the security infrastructure of cricks app. Any vulnerabilities identified are resolved promptly.

Your data is safe — join Cricks App today

Millions of people in Bangladesh trust cricks app because we never compromise on protecting their data. Join us with confidence.

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